Sprecher's Restaurant and Pub
  • Lake Geneva, WI, USA
  • Full Time

Position Summary:  Serves guests by providing information to help food and beverage selections; presenting ordered choices; maintaining dining ambiance; and providing a positive dining experience.

Major Responsibilities: Primary duties and responsibilities include, but are not limited to the following:

  • Greets guests and introduces them to Sprecher's
  • Helps guests select food and beverages by presenting menu; offering specific beers, wines, and cocktails; suggesting courses; explaining the chef's specialties; answering food preparation questions.
  • Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.
  • Serves orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments
  • Responds to additional patron requirements by inquiring of needs; observing dining process.
  • Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
  • Concludes dining experience by acknowledging choice of restaurant; inviting patrons to return.
  • Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment; returning change or credit card and signature slip to patrons.
  • Contributes to team effort by accomplishing related results as needed.
  •  Maintains a clean stocked restaurant; does side work and rolls silver wear
  •  Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies
  • Other duties as directed

 Knowledge and Skills:

 

  •     Excellent communication skills; verbally interacts with management, servers, team members and guests.
  •     Thoroughness and strong organizational skills
  •      Multi-tasking in a fast paced environment
  •      Customer service and conflict resolution skills
  •      Relationship building
  •       Upselling
  •       Teamwork and leadership skills
  •       High energy level
  •        Professionalism
  •         Able to read, write, and able to do basic mental math

 

Essential Physical Requirements:

 

  • Stands during entire shift; reaches bends and stoops frequently.
  •  Carries up to 50 lbs over medium distances 

 

Sprecher's Restaurant and Pub
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